Strait Shipping Booking Information

Reservations -

• All passengers and cars must have a reservation.
• Passenger's fare is additional to the cost of taking any car, campervan, minibus, etc on any Strait Shipping service. 
• If a car towing a trailer or caravan, the cost of the trailer or caravan is additional to the cost of the car plus the cost of the passengers with in the car.
• Due to operational requirements of Strait Shipping, the sailing time that you have requested may not be available.
• If the sailing time you have requested is not available, you will be contacted to determine alternative sailing requirements.
• Strait Shipping Reservation Centre processes email reservations 7 days a week.
• Any reservation submitted less than 7 days prior to sailing date - full payment must by a credit/checking card or cheque drawn on a New Zealand bank. 
• All prices quoted are in New Zealand dollars and include Goods and Service tax. All fares are subject to availability and may be changed without notice. 
• At this stage no travel agent's commission will be paid.

Payment -

• When you make a reservation, payment is due within 7 days of the reservation being confirmed.
• It payment has not been received by the due date, your reservation will be cancelled.
• Payment can by a credit card - Visa (Not Visa Electron), Mastercard, Diners Club, American Express or JCB, by cheque (Drawn on a New Zealand Bank), Internet Baking (NZ Only) or cash payments at any branch of Westpac New Zealand.
  
• Payments by a Visa (Not Visa Electron), Mastercard, Diners Club, American Express or JCB card, payment will be processed by 'IPay New Zealand/IPay NZ Ltd'.

Change/Refund/Cancellation Conditions -

• There will be on refunds once reservation/payment has been made.
• If you are unable to travel on a the booked travel date, you can transfer to an altnernative sailing date without penalty. 
• Any refund on compassionate or  medical grounds will be considered.