InterIslander Booking Information

1. Fares
2. Change/Refund/Cancellation Conditions
3. Reservations
4. Payment
5. Booking Conditions
6. Contact Us
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Fares - Individual Fares Types (One Way only)

If you are making a reservation via this  reservation system - the following fare stucture is of the Interislander. Fare Types/Prices are as of 1 Oct 06 -

a.    Easy Change/International Fare -

Adult - NZ$60.00 per person
Child (2-14Yrs) - NZ$30.00 per child

b.    Web Saver Fare- (For Guidence Only)

Adult - NZ$55.00 per person
Child (2-14Yrs) - NZ$30.00 per child

c.     Saver Fares- (For Guidence Only)

Adult - NZ$50.00
Child (2-14Yrs) - NZ$27.00 per child

d.    Senior Citizens Fare (For Person 60 years & over) - (For Guidence Only)

Adult - NZ$50.00 per person

e.     Student Fare - (For Guidence Only)

Adult - NZ$48.00-NZ$50.00 per person (New Zealand Residents Only)

Student Fares are available for any Interislander ferry service. Student Fares is an 'Advance Purchase' fare and is subject to availability at time at the time of booking. Identification is required. Student fares are valid for students who are attending a New Zealand tertiary instutition/s only.  

Student fares are not valid for ISIC Student cards.

f.    Group Fares - (For Guidence Only)

Group fares available to any group travel from within New Zealand or from overseas. 

Group Fare discounts  are -

10-19 Passengers - 10% discount of the Easy Change/International Fare
20 plus Passengers - 15% discount of the Easy Change/International Fare

All 'Advance Purchase' fares are limited and subject to availability at the time of booking.

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Change/Refund/Cancellation Conditions -

As required by Interislander - all refund requests must be made within 30 days of the scheduled day of departure. Cancellations are subject to the following refund conditions -

a.   Standard Fare* -

*      Re-issue/s and transfer/s can be made, subject to availability, prior to time of check in.
*      Payment is due 28 Days after booking date/confirmation
*      A 10-20% Refund Transaction Fee will apply when 'Ticket Voucher/Itinerary' has been issued or a reservation has been        instantly confirmed.

b.    Web Saver Fare* -

*      An 25% refund will be given if cancellation is advised prior to time of check in
*      Re-issue/s and transfer/s can be made, subject to availability, prior to time of check in
*      Payment is due 14 Days after booking date/confirmation

c.   Saver Fare*-

*      An 50% refund will be given if cancellation is advised prior to time of check in
*      Payment is due 3 Days after booking date/confirmation

d.  Student/Senior fares*-

*      Re-issue/s and transfer/s can be made, subject to availability, prior to time of check in.
*      Payment is due 28 Days after booking date/confirmation
*      If travel is within 28 Days, payment is due date will be halfway between booking/confirmation date and the travel date. 
*      A 10% Refund Transaction Fee will apply when 'Ticket Voucher/Itinerary' has been issued or a reservation has
       been instantly confirmed.

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Reservations -

All passengers and vehicles travelling on an Interislander Ferry must have a reservation.

Passenger's fare additional to the cost of taking any car, campervan, minibus, etc on any Interislander ferry. If a car towing a trailer or caravan, the cost of the trailer or caravan is additional to the cost of the car plus the cost of the paseengers with in the car.

Due to operational requirements of Interislander ferry, the sailing time that you have requested may not be available.

If the sailing time you have requested on this reservation request is not available, a reservation will be confirmed with another sailing time that is closest to the original time requested unless specified to the contrary in the above 'Comments' field of this reservation request.

Our Reservation Support Centre processes email reservations 7 days a week.

Any reservation submitted unless less than 48 hours prior to sailing date - payment must by a Visa, Mastercard,, American Express, JCB or Diners Club credit/checking cards. 

All prices quoted are in New Zealand dollars and include Goods and Service tax. All fares are subject to availability and may be changed without notice. 

For all Travel Agents who book via this Internet based reservation system, your Client is booked on the International Fare and standard Travel Agent's commission is paid.

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Payment -

When you make a reservation, a payment due date will be advised on your email confirmation. If payment has not  been advised by that date your reservation will be cancelled.

All payments are to be by a credit card - Visa, Mastercard, Bankcard, Diners Club and Amercian Express.

Payment by Internet Banking is allowed, as long as the bank is located in New Zealand and has inter-bank transaction facility with New Zealand Banks

Payment by Internet banking must no less than 36 hours prior to due payment date.

If payment is by Internet Banking, please allow over night processing.

For New Zealand residents only - Payment can be also by a cheque drawn on a New Zealand Bank or by Internet Banking.

Please Note - Reservation can not be booked before any departure date, if payment is going to made on the day of travel.

If payment is by a credit card and if you dispute your credit card charge  as - 'Transaction not authorised by the cardholder' and if it is found that you had been checked in and travel on the service you had made a reservation for, there will be a NZ$25.00 fee to process your credit card dispute.

If you make a reservation and your reservation has been confirmed to you in writing and you pay directly to the Interisland Line or to another agent/wholesaler of the Interislander, Rail New Zealand will charge a NZ$25.00 booking fee.

Payments by a Visa (Not Visa Electron), Mastercard, Diners Club, American Express or JCB card, payment will be processed by 'IPay New Zealand/IPay NZ Ltd'.

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Booking Conditions -

1. All fares are subject to availability
2. If the ferry time requested on the reservation request is not available, a reservartion will be made with another time that is       closest to the original time requested unless specified to the contrary in the 'Comments' field of the reservation request.
3. Some discounted fares may not be available on some sailings, particulary at peak times.
4. Only Easy Change or International fares are available or transferable on the day of travel.
5. All fares are non-refundable and non-transferable after time of check in.
6. All vehicles must be accompanied by a driver, at the same fare type.
7. House trucks must have more than 50% of the vehicle permantly converted as living space.
8. Trailers or caravans must be towed by another vehicle and be paid for seperately.
9. Additional charges may apply when carrying freight.  This includes the transportation of personal household goods
   All fares, services and facilities are subject to change without notice.
10. Day Excursion return fares are non-refundable after the time of check in of the first leg. Reissues are subject to the maximum return time conditions of  Day Excursion fares.

• If you are traveling on any Interislander ferry service and you live outside New Zealand, it is strongly recommend that you have the necessary travel insurance to cover any disruption or cancellation of your travel plans whilist in New Zealand.
• Any dispute/s concerning a reservation comes under New Zealand law and is to be heard in a New Zealand Court of Law.
• If you having any questions or require assistance with your reservation/s, please call Cookstrait ferry.com

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Phone - 0800-128-728 Tollfree within New Zealand Only
Phone - 64-4-917-9173
Fax - 64-4-917-9174

For assistance and/or reservations chat live via the Internet with a Global Help Consultant

Available from 11am to 8pm Monday to Sunday
New Zealand Standard/Daylight Time

Your Interisland Line reservation/s is processed through Cookstrait ferry Reservation Centre an accredited Booking Agent of Interislander

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