InterIslander Booking Information |
| Index- |
- Fares
- Change/Refund/Cancellation Conditions
- Reservations
- Payment
- Booking Conditions
- Contact Us
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Fares -
Individual Fares Types (One Way Travel only)
If you are making a reservation via this reservation system - the following fare stucture is of the Interislander. Fare Types/Prices are as of 1 Apr 08 -
a. Easy Change/Standard/Flexi Fare -
Adult - NZ$70.00 per person
Child (2-17Yrs) - NZ$40.00 per child
b. Web/Flexi Saver Fare- (For Guidence Only)
Adult - NZ$65.00 per person
Child (2-17Yrs) - NZ$38.00 per child
c. Saver Fares- (For Guidence Only)
Adult - NZ$55.00
Child (2-17Yrs) - NZ$33.00 per child
d. Senior Citizens Fare (For Person 60 years & over) - (For Guidence Only)
Adult - NZ$60.00-NZ$65.00 per person
e. Student Fare - (For Guidence Only)
Adult - NZ$60.00-NZ$65.00 per person (New Zealand Residents Only)
Student Fares are available for any Interislander ferry service and is subject to availability at time at the time of booking. Identification is required.
Student fares are not valid for ISIC Student cards.
f. Group Fares - (For Guidence Only)
Group fares available to any group travel from within New Zealand or from overseas.
Group Fare discounts are -
10-19 Passengers - 10% discount of the Easy Change/International Fare
20 plus Passengers - 15% discount of the Easy Change/International Fare
All 'Advance Purchase' fares are limited and subject to availability at the time of booking.
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Change/Refund/Cancellation Conditions -
As required by Interislander - all refund requests must be made within 30 days of the scheduled day of departure. Cancellations are subject to the following refund conditions -
a. Standard Fare* -
* Re-issue/s and transfer/s can be made, subject to availability, 12 Hours prior to check in time
* Payment is due by the 'Payment Due' date if reservation has been made by a Consultant.
* A 10-20% Refund Transaction Fee will apply when 'Ticket Voucher/Itinerary' has been issued or a reservation has
been instantly confirmed.
b. Web/Flexi Saver Fare* -
* An 25% refund will be given if cancellation is advised 24 hours prior to check in time
* Re-issue/s and transfer/s can be made, subject to availability, prior to time of check in
* Payment is due by the 'Payment Due' date if reservation has been made by a Consultant.
c. Saver Fare*-
* An 50% refund will be given if cancellation is advised 24 Hours prior to check in time
* Payment is due by the 'Payment Due' date if reservation has been made by a Consultant.
d. Student/Senior fares*-
* Re-issue/s and transfer/s can be made, subject to availability, 24 Hours prior to check in time .
* Payment is due by the 'Payment Due' date if reservation has been made by a Consultant.
* If travel is within 28 Days, payment is due date will be halfway between booking/confirmation date and the travel date.
* A 10% Refund Transaction Fee will apply when 'Ticket Voucher/Itinerary' has been issued or a reservation has
been instantly confirmed.
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Reservations -
All passengers and vehicles travelling on an Interislander Ferry must have a reservation.
Passenger's fare additional to the cost of taking any car, campervan, minibus, etc on any Interislander ferry. If a car towing a trailer or caravan, the cost of the trailer or caravan is additional to the cost of the car plus the cost of the paseengers with in the car.
Due to operational requirements of Interislander ferry, the sailing time that you have requested may not be available.
If the sailing time you have requested on this reservation request is not available, a reservation will be confirmed with another sailing time that is closest to the original time requested unless specified to the contrary in the above 'Comments' field of this reservation request.
Our Reservation Support Centre processes email reservations 7 days a week.
Any reservation submitted unless less than 48 hours prior to sailing date - payment must by a Visa (Not Visa Elecrtron), Mastercard,, American Express, JCB, Diners Club, Westpac Visa DebitPlus or New Zealand Post Visa 'Prezzy'card cards.
All prices quoted are in New Zealand dollars and include Goods and Service tax. All fares are subject to availability and may be changed without notice.
For all Travel Agents who book via this Internet based reservation system, your Client is booked on the Standard/Easy Change Fare and standard Travel Agent's commission is paid.
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Payment -
When you make a reservation, a payment due date will be advised on your email confirmation. If payment has not been advised by that date your reservation will be cancelled.
Visa (Not Visa Elecrtron), Mastercard,, American Express, JCB, Diners Club, Westpac Visa DebitPlus or New Zealand Post Visa 'Prezzy'card cards, if booked online. All Visa, Mastercard, American Express, JCB or Diners Club transactions are processed by IPay New Zealand/IPay NZ Ltd
Payment by Internet Banking is allowed, as long as the bank is located in New Zealand and has inter-bank transaction facility with New Zealand Banks
Payment by Internet banking must no less than 36 hours prior to due payment date.
If payment is by Internet Banking, please allow over night processing.
For New Zealand residents only - Payment can be also by a cheque drawn on a New Zealand Bank or by Internet Banking.
Please Note - Reservation can not be booked before any departure date, if payment is going to made on the day of travel.
If payment is by a credit card and if you dispute your credit card charge as - 'Transaction not authorised by the cardholder' and if it is found that you had been checked in and travel on the service you had made a reservation for, there will be a NZ$25.00 fee to process your credit card dispute.
If you make a reservation and your reservation has been confirmed to you in writing and you pay directly to the Interisland Line or to another agent/wholesaler of the Interislander, Rail New Zealand will charge a NZ$25.00 booking fee.
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Booking Conditions -
- All fares are subject to availability
- If the ferry time requested on the reservation request is not available, a reservartion will be made with another time that is closest to the original time requested unless specified to the contrary in the 'Comments' field of the reservation request.
- Some discounted fares may not be available on some sailings, particulary at peak times.
- Only Easy Change or International fares are available or transferable on the day of travel.
- All fares are non-refundable and non-transferable after time of check in.
- All vehicles must be accompanied by a driver, at the same fare type.
- House trucks must have more than 50% of the vehicle permantly converted as living space.
- Trailers or caravans must be towed by another vehicle and be paid for seperately.
- Additional charges may apply when carrying freight. This includes the transportation of personal household goods
All fares, services and facilities are subject to change without notice.
- Day Excursion return fares are non-refundable after the time of check in of the first leg. Reissues are subject to the maximum return time conditions of Day Excursion fares.
- If you are traveling on any Interislander ferry service and you live outside New Zealand, it is strongly recommend that you have the necessary travel insurance to cover any disruption or cancellation of your travel plans whilist in New Zealand.
- Any dispute/s concerning a reservation comes under New Zealand law and is to be heard in a New Zealand Court of Law.
- If you having any questions or require assistance with your reservation/s, please call Cookstraitferries.com
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11am-6pm Monday-Sunday NZST/NZDT
Phone - 0800-143-669 Tollfree within New Zealand Only
Phone - 64-4-931-8651
Fax - 64-4-917-9174
For assistance and/or reservations chat live via the Internet with a Consultant a Global Help Support Centre
Available from 11am to 8pm Monday to Sunday
New Zealand Standard/Daylight Time
Your Interisland Line reservation/s is processed through Cookstrait ferry Reservation Centre an accredited Booking Agent of Interislander
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